Taffion™

Customer Support System for LCOs and ISPs

Manage complaints, reduce support calls, and handle outages through a structured system designed for daily operations.

Current Situation for Most LCOs

Repeated customer calls throughout the day
No structured complaint tracking system in place
No clear communication during outages
Same issue needs to be explained multiple times
Operators get overloaded during peak times

Challenges in Daily Operations

Time is wasted handling repeated customer calls
Customer experience becomes poor due to delays and confusion
Customers get frustrated, especially during outages
There is no proper visibility or tracking of complaints
Reduced referrals and word of mouth due to inconsistent service

The Solution: Taffion Connect

A structured system designed to manage customer support operations efficiently.

WhatsApp based customer support system
Complaint and ticket management
Outage communication to customers
Lead generation support
Structured workflow for operators
Customer feedback system

How It Works

1. Customer sends a message through WhatsApp

2. Complaint is recorded and converted into a ticket

3. Issue is tracked and managed through the system

4. Customer receives updates automatically

Operational Efficiency and Business Growth

Operational Efficiency

Reduced repetitive customer calls
Faster and more structured complaint handling
Better control over daily operations
Faster communication with customers
Reduced operator stress during peak times
Organized workflow for handling support

Business Growth

Improved customer experience
Increased word of mouth and referrals
Higher trust in your service
Better customer retention
More new customer connections over time

Pricing

Pricing depends on your requirements and scale of operation.

About Taffion

Taffion focuses on building practical software solutions for operational challenges in service based businesses such as LCOs and ISPs.

We observed that many operators manage customer complaints manually, which leads to confusion, delays, and repeated customer follow ups, especially during outages. Taffion was built to bring structure, visibility, and control into these daily operations.

Founders

Akash Abraham Tharakan

MBA (University of Liverpool, UK) and B.Tech from Mar Baselios College of Engineering and Technology, Trivandrum. He leads business strategy and growth, focusing on identifying inefficiencies and building scalable, system-driven solutions. He works closely with clients to understand their operations and implement automation and AI-driven workflows that improve efficiency and support long-term scalability.

Varsha Usha Sunil Babu

MSc in Data Science and Artificial Intelligence (University of Liverpool, UK) with an engineering background from Mar Baselios College of Engineering and Technology, Trivandrum. She leads the technology side of the company, building AI-driven systems and automation solutions designed for real-world business use, with a focus on performance, scalability, and practical implementation.

Get Started

Phone: +91 9895258999

Phone: +91 9497177789

Email: hello@taffion.com